Frequently Asked Questions

1. Orders & Shipping

How long will it take to receive my order? Items typically ship within 10-15 business days as the order is go through made to order process. You will receive a tracking number via email as soon as your package leaves our hands.
Do you ship internationally? Yes! We ship worldwide. International shipping times vary by location but generally take 10–15 business days. Please note that customs fees or import duties are the responsibility of the recipient.
Can I change or cancel my order? We process orders quickly, but if you catch us within 1 day of placing your order, we can usually make changes. Please email us immediately with "URGENT" in the subject line.

How do I care for my leather goods? Our leather is designed to age beautifully and develop a unique patina over time. To keep it in top shape, avoid prolonged exposure to direct sunlight or water. We recommend using a high-quality leather conditioner every 6–12 months.
What makes your leather "premium"? We prioritize durability and character. Every piece is crafted using hand-finished techniques and high-grade materials, ensuring that your item isn't just a purchase, but an investment that lasts for years.

What is your return policy? We want you to love what you bought. If you aren't satisfied, you can return unused items in their original packaging within 30 days for a full refund or exchange.
How do I start a return? Simply visit our email our support team with your order number to receive a return shipping label. Return parcel cost paid by customer.